Information We Collect
We collect information you provide directly to us, such as when you create an account, enroll in courses, or contact us for support. This may include:
- Name and contact information (email address, phone number)
- Account credentials (username, password)
- Payment information (processed securely through third-party providers)
- Learning progress and course completion data
- Communications with our support team
How We Use Your Information
We use the information we collect to:
- Provide and maintain our educational services
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Personalize your learning experience
- Monitor and analyze trends, usage, and activities
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our platform, conducting business, or serving users.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption
All data transmitted between your device and our servers is encrypted using SSL/TLS.
Secure Storage
Your data is stored on secure servers with restricted access and regular monitoring.
Access Control
We limit access to your information to authorized personnel who need it for business purposes.
Your Rights and Choices
You have the following rights regarding your personal information:
Access
Request a copy of the personal information we hold about you.
Correction
Update or correct inaccurate personal information.
Deletion
Request deletion of your personal information, subject to certain exceptions.
Portability
Request a copy of your data in a structured, machine-readable format.
Exercise Your Rights
To exercise any of these rights, please contact our privacy team at privacy@learnhub.com or use the contact information provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
1-800-LEARNHUB (1-800-532-7648)
FPT University
Ho Chi Minh City, Vietnam